Fluigent USA - Product Specialist

FLUIGENT is an innovative, growing company involved in developing, manufacturing and marketing of fluid handling solutions for microfluidics and Lab-On-A- Chip applications. We are the pioneers of pressure based flow control. More than 2,000 FLUIGENT instruments can be found worldwide in the labs of world-class scientists and engineers in academia and industry. As a Product Specialist, one will support our growing US team and lead the customer support function for North America as well as participate in a multi-national team.
  • Start: As soon as possible
  • Duration: Permanent Position
  • Domain: Sales
  • Location: Boston

Poste et missions:

Responsibilities

As a Product Specialist, one will support our growing US team and lead the customer support function for North America as well as participate in a multi-national team.

  • Being the Fluigent product expert in the US.
  • Interfacing frequently with colleagues in Paris (travel there 1-2 times/year) to facilitate technology transfer.
  • Trouble shoot customer issues with Fluigent Products.
  • Assist in determining the optimum system configuration for new customers depending on their application.
  • Periodic travel to customer locations throughout the US/Canada for installation, training, or customer support.
  • Attendance at various scientific meetings.
  • Application development to support marketing efforts.
  • Recording all activities and customer contacts in the CRM software.
  • Maintaining, servicing, repairing, updating, adjusting, and calibrating FLUIGENT equipment at the customer lab or Fluigent US facility.
  • Cooperating actively with the Paris based R&D and European Customer Support teams for answering technical queries. 

Requirement

  1. BS/MS in Mechanical/Bio/Chemical Engineering, Chemistry, Physics, Biology, Biotechnology or related area.
  2. Hands-on experience in microfluidics and experimental skills.
  3. Literate in a Windows based PC environment with some knowledge of other programming languages/interfaces such as LabView, Matlab, Python, etc.
  4. Ability to independently organize and plan actions, manage travel, and balance multiple priorities effectively.
  5. Excellent oral and written communication as well as presentation skills.
  6. Ability to work effectively as a member of cross-functional teams is required.
  7. Some familiarity with the current microfluidics literature.
  8. US Residency

Growth Opportunities- This role can lead in multiple directions as the company grows.

Apply

    * Required field.