Dear Customers and Partners,
We are all well aware of the sacrifices to our daily activities necessary to mitigate the spread and consequences of the virus. Being part of the research community we feel it is our responsibility to continue to provide the best service possible and support everyone the best way possible during this period.
Our operational status is detailed as follows:
- In France: In accordance with the recommendations of local authorities, our French employees are mostly working from home answering email, returning phone calls, and focusing on supporting our customers. Though our deliveries may be impacted, we are doing our best to maintain close to normal business activities.
- In Germany and the United States: Our offices remain open and staffed to the extent recommended by local authorities consistent with mitigating the spread of the virus. Our customer support activities will be maintained at their usual high level.
As we continue to monitor the global Coronavirus pandemic, our top priority remains the health, safety and well-being of our employees, customers and partners while continuing to serve our customers.
If there are significant changes to these approaches, we will inform you as appropriate.
France Hamber, Fluigent CEO